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Verisign Still Botching Basic Domain Registration Operations

A fairly long time ago in Internet time, Verisign bought a company called Network Solutions. At the time, Network Solutions was the only company authorized to issue domain names with the coveted ".com" suffix. Ed Foster of Infoworld reports that little has changed from the days when Network Solutions used to regularly mess up basic domain registration tasks.

Back in the days when Network Solutions' monopoly on domain registration was absolute, the main gripe about the company was that it didn't know what it was doing. One wag once suggested Network Solutions got its name from trying every possible solution to fix its back-office problems: inadvertent cancellations, double billings, mythical invoices, hacker break-ins, service outages, spam attacks, etc. You would think all that would have disappeared as soon as security-minded VeriSign, headquartered in Mountain View, Calif., took over and the domain registration business was opened up to other registrars. But readers have again raised each of those issues.

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