CTDATA FTP and WebMail Services Receive Minor Adjustments
On the first business day since the big server move, our customers found a couple of configuration issues which were not identified during testing. They were that the FTP service was not responding, and that the Web Mail service would not allow messages to be sent. Both of these problems were fixed this evening. Read on for more details....
Nick Martini from GCF, Inc. reported that he was unable to access ftp.ctdata.com. We later determined that the FTP server configuration had never been changed, so it was still trying to listen to the old IP address. The solution was to change the FTP Server configuration, and the service is now running properly.
We also discovered that mail that was created and sent using the CTDATA WebMail Service was not being delivered to its intended recipient(s). The problem in this case was that the mail server's IP address was not changed in the Unsolicited Bulk Email Filter. Therefore, all mail sent through WebMail had been considered an unauthorized attempt to relay through mail.ctdata.com. The solution was to edit the UBE filter, and the WebMail service is now working properly.
Thank you to our customers who discovered these problems. We hope that you were not too inconvenienced by these mistakes. Please notify us if you experience any other server-related problems such as these.