CTDATA Finally Implements Monitoring on its Internet Services
Last week, CTDATA took a major step toward improving customer service by implementing a series of network monitoring tools to alert our staff to Internet service outages 24 hours a day. This will allow us to quickly identify problems that affect our key services, particularly hardware failures, connectivity problems, mail server, web server, and database outages.
Over the first 10 days of monitoring, we have achieved 99.82 percent accessibility to our most important servers: ctdata.com, gcf-inc.com, rcnj.org, and aaharefs.org. The servers themselves have been up and running continuously. The 24 minutes of downtime that we show on our reports are Quality of Service outages. In other words, server responses took longer than they should have.
We hope that our servers continue to run this smoothly, and that there are no serious data communication problems ever again. (Yea, right. As if....) But, if outages do occur, we believe that we are in a much better position to address them quickly than we have ever been before.