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AOL Growth Stalls, Problem May be How Company Treats Customers

On his weblog, Doc Searls gives four good reasons why AOL is not growing as fast as Wall Street would like. He goes on to quote H.L. Menken and to suggest that AOL is perceived as a down-market brand. He says, "If Mencken's point still held today, there would be no Target, no Costco, no Trader Joe's and no Starbucks. We'd still be shopping at A&P and K-mart, and drinking Maxwell House." Not sure if he's right about AOL, but he's right about Menken.

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