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Comcast Told Some Customers to Backup Email and Personal Web Pages

Continuing the coverage of the Excite@Home bankruptcy wrangling... Martin O'Donnell pointed out an article in today's Seattle Times which discusses the steps cable companies are taking to limit the damage from service interruptions by @Home. The article reads, in part:

Comcast advised its customers to back up their e-mail files and personal Web pages in case the @Home service is shut down. Comcast also set up a Web link to provide its @Home customers with a dial-up Internet connection through NetZero, too. NetZero offers 10 hours of free Internet access per month.

Martin's question to Dave Aiello was "Did you get this notice from Comcast?" The answer is no, but this is because Comcast's consumer cable modem service gets its email and web hosting capabilities from Excite@Home's infrastructure. This does not affect CTDATA, which is a customer of Comcast's business service.

Update: We have now done several stories on the impact of various aspects of Excite's bankruptcy on cable companies and their customers. To see other stories, search CTDATA for Comcast Excite.

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CTDATA Venutures (CTDATA) develops Internet and Intranet applications for corporations and non profit organizations. Our services include:

  • Consulting services for Movable Type and TypePad-based publishing systems (visit our Weblog Improvement website for more information),
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