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Article on Slashdot Provides Insight Into OSDN Outage

This is a follow up on our piece about the weekend outage of Slashdot and several other OSDN sites. Robin Miller of OSDN wrote an article on Slashdot explaining the entire series of events leading up to the resolution of the outage. This is really impressive, because he showed that OSDN is willing to explain their situation to the technical community.

Many people are more than willing to accept an explanation like this, as long as it isn't obviously BS. It seems that OSDN over-delivered this time, providing lots of insight into their equipment inventory, their relationship with Exodus, the situation that their support staff faced, and the excellent support that OSDN received from Cisco.

We are glad to see some similarities between OSDN's support procedures and our own, although our network infrastructure is much smaller in scale than theirs. As one of the industry's smaller firms, we often wonder if our efforts to keep our infrastructure running are less professional than those of a larger firm. This article proves that our practices are similar to those of other companies in the industry. We thought so, but it is nonetheless reassuring.

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