Concentrated Effort Results in Breakthrough on Critical Network Issues
Dave Aiello wrote, "Since CTDATA recovered from the network disruptions that occurred in the first week of November, I have been working overtime on clearing up some network management issues that inexplicably cropped up at the same time. Last night, I made these issues my complete focus and resolved the problem that was holding back most of the other changes."
"CTDATA still uses a substantial amount of proprietary (closed source) software in its infrastructure. One of the most frustrating aspects of this is that sometimes I can work endlessly on resolving technical problems, only to find that paying the cost to upgrade to the latest version of the software solves the problem. This is what happened last night."
"I spent all of the time I possibly could on our network management problems for a week. Almost out of frustration, I went to CompUSA and plunked down $200 for a box with a small manual and a CD in it. I brought it back to the office, installed it, and it solved the problem."
"My reaction to this is probably not what you expect. This does not make me think that proprietary software upgrade cycles are justified. I think it's unacceptable that I can't determine why the upgrade solved my problem. So, I feel more committed to getting Microsoft Windows operating systems and Windows applications out of CTDATA's infrastructure than ever."