CTDATA Internet Services Disrupted Due to Facility Move
CTDATA's Internet servers are located in Seattle, Washington. Due to a planned facility move that took place 12 hours earlier than scheduled, CTDATA Web and E-mail service for all of the domains that we host was interrupted for about 12 hours. Please read on if you would like further details.
Intellidyne, a company that has been closely affiliated with CTDATA for several years, is moving from one place to another within the same building in Seattle. Qwest, the local telephone company in Western Washington that used to be called USWest, did not honor our request to move the Internet connection after the close of business on September 6. Instead, it began the move at Midnight (Pacific Time) on September 6.
After we realized that service had been disrupted, Martin O'Donnell of Intellidyne rushed to move the servers and reconnect them to the Internet. But, since Qwest had not completed the installation of the Internet connection at the new location, the servers did not come back on-line until 12:00 Noon, Pacific Time (or 3:00pm New York Time).
CTDATA apologizes for any inconvenience that this disruption may have caused our customers.