Excellent Piece on FAQ Design in IBM DeveloperWorks
Tomalak's Realm pointed to this excellent article on IBM Developer Works which provides some best practice advice on how to design a Web Site's FAQ section. Web designers generally don't pay enough attention to this issue.
Among other things, the article provides 16 tips for successful FAQ development. Number 7 is, "Spell out FAQ on each FAQ page". In other words, the article suggests closely associating the acronym with its true meaning, Frequently Asked Questions. CTDATA does not do this. To make matters worse, the header of our page templates says "faq" (in other words, the letters are in lower case). This might be enough to throw off the people who really need to see the the information contained in our FAQs. So, we'll be looking at the issues discussed in this article, ourselves, shortly.