Why We're Giving Up on Comcast Business Communications
Dave Aiello wrote, "Earlier today, I wrote a letter to Comcast Business Communications cancelling our request for business cable modem service at CTDATA's office in East Windsor, NJ. We have been here for seven weeks, and Comcast still has not given us a date when they will provide us with service."
Read on if you are interested in seeing the letter...
August 16, 2002
{Name of Comcast Employee}
Comcast Business Communications
500 South Gravers Road
Plymouth Meeting, PA 19462Dear {Comcast Employee}:
SUBJECT: CANCELLATION OF RELOCATION REQUEST....
On June 24, we relocated our Lawrenceville, NJ office to East Windsor, NJ....
We notified Comcast Business Communications Sales Operations on a number of occasions, but we were unable to get a new Master Service Agreement accepted until August 1. Since our employees in East Windsor have now been without a broadband connection for seven weeks, we have decided to cancel our relocation request and seek service from another service provider.
We would like to continue using your service in East Windsor, but your company's apparent inability to track our relocation request, and failure to provide us with an installation date once our MSA was accepted, gave us the impression that you did not care about our business.
Please cancel our relocation request in your order processing system. If anyone from your organization wants to discuss this, I can be reached by telephone at....
Sincerely,
/s/ Dave Aiello
Dave Aiello
President
Chatham Township Data Corporation