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MSN Just Says No to Supporting Customers with LANs in their Homes

Martin O'Donnell pointed out an article from The Seattle Times where Paul Andrews documents the procedure MSN uses to systematically deny its users of technical support when it learns that those users also have a Local Area Network installed in their homes. The time has come for mainstream ISPs like MSN to start dealing with reality and work with customers who have more than a single PC setup at home.

It's unrealistic to expect everyone who might have the technical wherewithal to install more than one PC and a WiFi network in their home to also be good at troubleshooting things like PPP configurations. People shouldn't be expected to disconnect everything in their home and isolate a single PC whenever they have internet access questions.

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