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Comcast Broadband Access Woes Continue

Subscribers to Comcast broadband services in Central and Southern New Jersey continue to report problems. CTDATA, a customer of Comcast Business Communications for Internet access at its Lawrenceville, NJ office, was without Internet service from about 1:30 on Sunday afternoon until Monday morning.

We placed a call to customer service around 2:00pm on Sunday and entered a trouble ticket. Comcast engineering did not return our call until 9:36 AM on Monday morning. When they did call back, we were told that their engineers are troubleshooting network problems on a site-by-site basis. Also many of the businesses who have lost Internet access have been out since the January 4 network cutover. That's a total of 10 days.

The fact that we have lost connectivity 10 days after the cutover is suprising, considering the information that Comcast provided to us today.

Update: Our office's broadband service was restored on Monday in the middle of the afternoon. That means we were down for approximately 24 hours. We have yet to receive a reasonable explanation for this outage.

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CTDATA Venutures (CTDATA) develops Internet and Intranet applications for corporations and non profit organizations. Our services include:

  • Consulting services for Movable Type and TypePad-based publishing systems (visit our Weblog Improvement website for more information),
  • Financial services business process consulting,
  • Content management system and knowledge management system consulting,
  • Apache web server engineering and hosting,
  • MySQL, Sybase, and Microsoft SQL Server architecture and development,
  • SOAP, REST, and XML-RPC system architecture and programming, including Amazon Web Services and
  • Weblog publishing.
For more information, contact Dave Aiello by email at dave [at] daveaiello.com or call him at +1-267-352-4420.
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