CTDATA's Experience with the Comcast Backbone Cutover
Dave Aiello wrote, "Last night, Comcast executed a cut-over of its cable modem customers in Central New Jersey to a new backbone which supposedly does not utilize the @Home Network infrastructure. In a previous article, we documented the instructions that Comcast provided to help us know what to do after the cutover."
"When I arrived at the office about 8:30am, we definitely did not have connectivity. The instructions from Comcast appeared to say that we should call 888-447-6060 to see if the cutover was complete before rebooting the router. I called the number. The recording said that the Central New Jersey cutover was scheduled for 11:00pm on January 4 and the recording would be updated when the network changes were complete."
"By 8:45am, I decided to try rebooting the router despite the fact that the Comcast recording implied that the network changes were not yet complete. Once the router reinitialized, we had Internet connectivity. Every service and every site I've tried has worked seamlessly."
"I'm not sure that this will be the experience of all Comcast customers in Central New Jersey. I suspect that others following my approach but waiting for definitive word from Comcast are confused right now. But, the bottom line is that the network is working, at least from our vantage point. We will provide updates if the situation changes."
Update: The Philadelphia Daily News reported Saturday that some Comcast customers in South Jersey have experienced problems. CTDATA's broadband connection continues to perform well.