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Comcast Experiences Snags in Customer Migration to New Backbone

News.com reports that Comcast broadband customers have reported problems with migration to the new backbone that Comcast has been building to separate its infrastructure from Excite@Home. Over the next few weeks, all Comcast broadband customers will be cut-over to their new network.

CTDATA, as a Comcast Business Communications customer has received several notices from the company about pending network changes. Read on for a copy of the latest message that we received from Comcast....

Note: The following message was sent by Comcast Business Communications to CTDATA. CTDATA is a customer of Comcast Business Communications for the broadband connection at CTDATA's headquarters in Lawrenceville, NJ. The network change described below only affects CTDATA's headquarters, it does not affect CTDATA's managed Internet hosting customers.


Dear Valued Customer:

Please note, due to some schedule changes, we will be transitioning your Comcast Commercial Internet Service
(CCIS) to the new Comcast-managed network at approximately 11:00pm on January 4, 2002.

Here are some important tips for a smooth transition:

  • Prepare for a temporary shut-off of service when the cutover is made. While it is possible that service could
    be disrupted for up to 24 hours, we currently anticipate service will be restored much more quickly for most

  • Once the service has been restored, you must reboot your Comcast-provided router to regain
    To check if service has been restored in your area, call the Information Hotline at

  • If you have a problem with connectivity, please verify that service is restored in your area by calling
    1-888-447-6060 and then reboot your Comcast-provided router. If you require technical support, please call
    our Customer Service team at 1-888-205-5000.

  • If your DNS is provided by a third-party: If you require a static IP address prior to the network cutover, send
    an email request to: jumpstartdns@comcastbusiness.com. Be sure to provide your company's name, service
    location, and the MAC address of the Cayman Router (i.e., the Ethernet MAC address for the router's
    Ethernet "B" or WAN port), at least five business days prior to the scheduled conversion date.

  • For a list of "Frequently Asked Questions," please refer to www.comcastbusiness.com/info.

We appreciate your patience during this transition. Thank you for choosing Comcast.


Comcast Business Communications Online Team

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